Warranty

Warranty Terms and Conditions

ALL LBP Batteries include a 10 Year Manufacturers Defect Warranty from the date of purchase. 5 Years FREE replacement and 5 years prorated.

0-5 years Free Replacement

5-7 years 25% off retail price

7-9 years 18% off retail price

9-10 years 10% off retail price

"NOTE THE TERMS AND CONDITIONS BELOW"
• The product must be registered within 45 days of purchase to be eligible for a warranty. If you have not registered within the 45 days, Lithium Battery Power, LLC. reserves the right to deny any warranty claim. You may register your product on our website Online or by completing the registration form included with your battery and submitting it by mail or fax.
• Warranty is a guarantee against manufacturer defects.
• Jump starting, short circuiting, purposeful negligence and other abuse(s) will void warranty, NO EXCEPTIONS.
• This warranty does not cover negligence or misuse of the battery. If it is deemed that battery was used improperly, you will be subject to an hourly repair charge plus parts and shipping.
• Lithium Battery Power, LLC. warranties are transferable. The new customer will have to pay the additional cost ($150.00), to transfer the warranty from the original ownership. Please contact Lithium Battery Power, LLC. to request a ownership transfer form. Original purchasing documents may be requested at time of transfer.
• All shipping of return items and replacement items are the customer’s responsibility unless deemed a manufactured defect.
• All warranty batteries must be returned to and received by Lithium Battery Power, LLC. within the warranty period.
• Shipping your battery back to Lithium Battery Power, LLC. without the proper paperwork and RMA identification may lead to the loss of your item and/or the denial of your warranty claim.
• Any batteries damaged in the act of delivery back to Lithium Battery Power, LLC. will not be replaced under the free replacement warranty program. It is the customer’s responsibility to package the item so that it will not be damaged during the shipping process and to insure it. We recommend keeping the original boxing or request a replacement box from our shipping department. At that time Lithium Battery Power, LLC. reserves the right to charge up to full MSRP for the item warranted. Please read below.

THESE LITHIUM ION BATTERIES ARE CONSIDERED (DANGEROUS GOODS/HAZMAT) THEREFORE GOVERNMENTAL REGULATIONS AND FREIGHT CARRIER’S POLICIES CAN MAKE SHIPPING/TRANSPORTING CHALLENGING! FEDEX AND UPS WILL NOT ACCEPT ANY LITHIUM ION BATTERY (DANGEROUS GOODS/HAZMAT) SHIPMENTS FROM A NON-CERTIFIED SHIPPER. LBP WILL PROVIDE THE CLOSEST LTL CARRIER DROP OFF LOCATION POSSIABLE. IF THERE IS AN RETURN MATERIAL AUTHORIZATION (RMA) EVENT BE ADVISED LBP’S RMA PROCEDURES BELOW MUST BE FOLLOWED AS INSTRUCTED:

1. CONTACT LBP AT 727.223.9831 PROVIDE LBP’S CUTOMER SERVICE REPRSENTATIVE WITH DESCRIPTION OF PROBLEM WITH PRODUCT, AND AQUIRE RMA NUMBER.

2. CUSTOMER WILL BE REQUIRED TO SEND PHOTOS OF THE BATTERY BEING RETURNED, THE BOX IT IS BEING RETURNED IN (ALL 6 SIDES), AND PHOTO OF BATTERY PACKED IN BOX BEFORE CLOSING TO THE EMAIL ADDRESS PROVIDED BY CUSTOMER REPRSENTATIVE.

*IT’S SUGGESTED TO SAVE THE ORIGINAL SHIPMENT BOX WITH DG LABELS ON IT (IF ANY)

IF THE ORGINAL BOX IS NOT AVAILABLE LBP CAN SHIP ONE TO CUSTOMER AT CUSTOMERS COST. LBP CUSTOMR SERVICE WILL PROVIDE THE CLOSEST LTL CARRIER DROP OFF LOCATION POSSIABLE TO THE CUSTOMER.

3. WHEN ALL INFORMATION HAS BEEN RECEIVED, AND LTL FREIGHT CARRIER DROP OFF LOCATION HAS BEEN AGREED ON BY CUSTOMER AND LBP CUSTOMER SERVICE REPRESENTATIVE LBP’S SHIPPING DEPARTMENT WILL CONTACT CUSTOMER VIA EMAIL WITH PAPERWORK/LABEL AND INSTRUCTIONS.

4. IT WILL BE UP TO THE CUSTOMER TO DROP BATTERY OFF AT THE FREIGHT CARRIER LOCATION AGREED ON.

NON-DANGEROUS GOODS;

1. CONTACT LBP AT 727.223.9831 PROVIDE LBP’S CUTOMER SERVICE REPRSENTATIVE WITH DESCRIPTION OF PROBLEM WITH PRODUCT, AND AQUIRE RMA NUMBER.

2. CUSTOMER WILL BE REQUIRED TO SEND PHOTOS OF THE PRODUCT BEING RETURNED, THE BOX IT IS BEING RETURNED IN AND PHOTO OF PRODUCT PACKED IN BOX BEFORE CLOSING TO THE EMAIL ADDRESS PROVIDED BY CUSTOMER REPRSENTATIVE.

3.WHEN ALL INFORMATION HAS BEEN RECEIVED LBP’S SHIPPING DEPARTMENT WILL CONTACT CUSTOMER VIA EMAIL WITH FEDEX RETURN LABEL AND INSTRUCTIONS.

4. IT WILL BE UP TO THE CUSTOMER TO DROP RETURN PRODUCT OFF AT A FEDEX LOCATION FOR SHIPMENT.


• If a customer wishes a pre-replacement right away, the customer will pay for a replacement that is sent out with all shipping costs and a credit will be issued once the warranted battery is received and found to be defective or in need of repair. If the battery is good, then no credit will be issued and the original battery will be sent back to the customer. The customer will be responsible for shipping back any warranted pre-replacement battery and/or on the return shipping of that battery sent with any restocking fees subjected too if that battery is tested to be good after return.
• Each item is only eligible for one free replacement. After that a prorated price may be decided upon on a customer to customer basis depending on the situation. At times only a repeat customer discount may be offered.
• Once a customer’s product has been warranted the replacement item only holds the warranty until the expiration of the original item. The warranty does not start over on the replacement item.
• We also warranty all other complimentary products (inverters, converters, gauges, etc.) that we sell; are free from defect for 30 days from the date of purchase. After that time it is the responsibility of our manufacturing partners and a standard manufacturer’s warranty applies (1 year from date of purchase, unless otherwise stated by the manufacturer).
• Chargers carry a 30-day free from defect guarantee accompanied by a 2 year warranty from the date of purchase. Please refer to the supplied charger manual for its warranty conditions.

Headquarters / Sales
Lithium Battery Power
1001 N. Hercules Ave 
Clearwater, Florida 33765
USA
Tel +1 (727) 223-9831
Fax +1 (727) 231-4484 Warranty Terms And Condition's
2020

www.LithiumBatteryPower.com

*PRODUCT RETURN POLICY:
Items that remain new and unused only may be returned within 10 days from the original date of purchase for a refund. Returns will only be accepted from direct buyers from Lithium Battery Power, LLC. Lithium Battery Power, LLC resellers reserve the right to accept or deny product within their company’s policies. Items must be returned and received by Lithium Battery Power, LLC by the 10th day from date of receipt of merchandise from Lithium Battery Power, LLC. Once the item has been returned, the current selling price or original purchase price (whichever is lowest) of the item will be credited to the purchaser. Please allow 3-5 days processing time. The total refund will be less shipping and handling and will be charged a 20% restocking fee. Per managers discretion, under special circumstances, returns may be accepted past 10 days but not greater than 30 days and can only be eligible for store credit only, minus applicable restocking fee. Return shipping is the customer’s responsibility.

You must contact LBP for a RMA Number prior to submitting a claim. Returns and claims submitted without one will be denied.  Warranty Claim Form - Download (PDF)